Contact Roxio


Customer Support
We are excited to announce that we have joined the Corel family! Please visit to view the technical support offerings available to you. Thank you for being a continued valued customer.

Refund Questions
Roxio has an unconditional 30-day money back guarantee* for products purchased directly from Roxio through our online store or over the telephone with our Inside Sales department. Shipping charges will not be refunded. To request a refund, please go to and login with your order details then click Return.

Purchases made from vendors other than Roxio are subject to the return and/or refund policies of the vendor and cannot be returned through Roxio or Digital River.

Note: Personalized items as well as Shipping and handling charges are non-refundable.

* The Return option will be removed after 30 days from the date of purchase.

Rebate Questions
Rebate forms posted at or are for purchases made directly from Roxio or Sonic. If you purchased our software from a retailer and did not receive a rebate form, that retailer is not participating in the rebate program. Please allow 8-10 weeks for delivery and you can track the rebate status at

If you have further questions about rebates, please visit

Help with Roxio Newsletters
If you have trouble adding, deleting, or changing an email address, please contact Customer Support

OEM Inquiries
If you are an OEM and you would like to contact Roxio OEM Sales, please contact us.

If you are interested in a career at Roxio, please click here.

For all other requests, please contact Corel